Business:
8-physician family practice struggling with disconnected digital systems across EHR, scheduling, billing, and patient communication.
Pain Points:
Staff spending 2.5 hours daily transferring data between systems • 18-minute appointment delays due to inefficient intake • 23% no-show rate costing $8,400/month • Fragmented patient experience across multiple platforms
Solutions:
Strategic system integration using Make.com and custom APIs • Smart patient intake with auto-population across platforms • Intelligent appointment orchestration with personalized reminders • Unified HIPAA-compliant communication hub
Results:
17%/employee
Administrative workload
8 min → 3 min
Appointment delays
$2,016
Monthly revenue recovery
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